How to cancel planet fitness membership​? You cannot cancel your membership through phone, Planet Fitness website, or even email. You have only two formal options: to visit in person or to send a letter.

To cancel in person: Please visit the front desk of your family club and request a cancellation form.

Cancel by email: Write a letter stating your intention to cancel your membership, including your name, address, phone number, and Planet ID membership number. Send it to your home club, Planet Fitness recommends sending it via authentication email. You need to follow up with the club to ensure that your application has been received, approved, and processed.

How to suspend your Planet Fitness membership

If you need to temporarily withdraw from Planet Fitness membership and do not want to completely cancel the membership, you can keep your account.

Many clubs allow you to retain your membership for three months due to medical reasons. Unfortunately, the rules of each club are different, so you should contact customer service at the location where you have membership. Visit in person and talk to someone at the front desk or call your club.

How to upgrade or downgrade Planet Fitness membership

If you want to lower your membership instead of canceling it, you also need to do it in person. Visit your home club and talk to someone at the front desk about your account.

However, membership upgrades can be completed online. Open the 'Upgrade' webpage in the browser and follow the instructions. You need to enter the Planet Fitness Keytag number to complete this process. If you are willing, you can also do it in person at the front desk.